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Service Desk

OpenService has had a strong focus on IT Services since it was established. By having the perfect mix between tools and processes together with teams comprised of the best staff, we have been providing top quality Service Desk managed services for over 20 years thanks to our main asset: our personnel.

Mesa de ayuda para procesos de negocios

Business Service Desk

Our BSD offer applies the best practices born out of the IT realm to other business areas. By providing a single point of contact to employees and customers your company can benefit from streamlined services and produce relevant service statistics that can help in decision making.

Let´s Make Teams

Service Desk 1.5

Our Service Desk 1.5 offer builds a bridge between the quick response a Service Desk provides and the complex solutions of the technical management area. With this service, companies can provide the best service solution times while keeping costs down by delegating complex workarounds and solutions to a separate team so the Technical Management team can focus on the more complex issues.

Mesa de ayuda 1.5 soluciones para area de segundo nivel

¿Cómo lo hacemos?

Operamos con 4 pilares del servicio.

Integramos el mejor talento con la mejor actitud de servicio y habilidades técnicas, que nutrimos y fortalecemos mediante programas para fomentar el compromiso y dedicación.

Creamos nuestra metodología “Sello Open” para operar cualquier servicio de manera exitosa, tomando como base el marco de mejores prácticas ITIL.

Ofrecemos nuestro Software de Administración de Servicios. Openser basado y certificado en las mejores prácticas, que apoya principalmente la función de IT Service Management (ITSM) o Centro de Atención a clientes.

Contamos con infraestructura de vanguardia y tecnología de punta requeridas para una operación 24x7x365 con alta disponibilidad.

¡Servicio Flexible!

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Full Service Desk

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On-Site Service Desk

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Remote Service Desk

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Core Service Desk