IT Managed Services

Passionate for Service

20+ Years Experience

OpenService is one of the first IT firms offering Managed Services in Mexico. Service have been our passion since the beginning, our specialty, our DNA. We rely on the wide expertise of more than 600 collaborators with a high level of knowledge, certifications and experience to deliver Managed Services.

During our development of more than 23 years, we have had the privilege of executing managed services, remotely and on-site, for medium-sized and large-sized companies, which include Service Desk, Tech Support, App Support and Data Center Operations in the managed service scheme.

Service Portfolio

Service Desk

In the Service Desk, we combine processes, technology and human talent in the right proportion in order to provide management service, assistance and solutions for IT services users, or other business areas, such as customer services, HR, maintenance, etc.

IT TECH SUPPORT

We have the expertise required to deliver to you a customized tech support solution, one that reaches you and with the service level you need, with the support and control from professionals in this area who shall assure a service delivery under already proven standards and procedures to guarantee your success.

SPECIALIZED SUPPORT

We design custom-made Tier II Service Support according to your needs and put together the service with our own methodology with the processes, tools and human talent to guarantee delivery at the service levels your business requires.

CLOUD SERVICES

We help firms in obtaining the benefits that Cloud Services can offer for your business by delivering the infrastructure you require with elasticity, flexibility and security that turn into value for your business.

PERSONNEL MANAGEMENT

IT Personnel Management Services are offered based on our ability to attract, retain, manage and develop IT talents, which allow us to offer our customers the specialized resources for the period they need.

ITSM CONSULTANCY

We help you to optimize your practices in IT Service Management via knowledge transfer and accompaniment according to your needs by adopting the ITSM philosophy.

IT TRAINING

We offer courses/workshops to develop the technical and soft skills required by the personnel in any organization to build a productive, efficient and competitive environment that lead to fulfil your business goals and target.

We provide great benefits

CUSTOMER SATISFACTION

COST REDUCTION

CONTINUING IMPROVEMENT PROCESSES

BEST PRACTICES

INCREASED PRODUCTIVITY

SERVICE IMPROVEMENT

AGILITY

FLEXIBILITY

TRANSPARENCY

We have a reference workframe of our own

We discovered in ITIL the ideal platform to assemble our services. We enhanced that platform with years of experience in the operation of creating what we call the “Sello Open”, which is our METHOD to run any service successfully, aligned to the business needs.

Expertise in different industries

Service is our strength, and through time, we are specialized in the implementation, management, control and monitoring IT Services, supporting the digital transformation in a range of industries, such as manufacture, financial services, retail, and logistic services by supporting the ever-growing complexity of their infrastructure and applications.